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  • +91 94760 83232
  • info@sitpakzsolution.com
  • Diglipur, N/Andaman
SSPL

Last Updated: 25th May, 2025.

At SITPakz Solution (SSPL), we value our clients and strive to deliver reliable services. This Refund and Cancellation Policy explains the circumstances under which refunds may be issued, and when cancellations are permitted.

1. Digital Services (e.g., GST, PAN, DSC, MSME, etc.)

Once a digital or government-related service has been initiated or documents have been submitted, no refunds or cancellations can be processed.

This includes:

  • Digital Signature Certificates (DSC)
  • GST or MSME registration
  • PAN card application or correction
  • Legal document drafting
  • FSSAI/Firm registrations

These are irreversible services involving third-party agencies, and once filed or generated, they cannot be undone.

2. Web & IT Services (e.g., Website, Hosting, AMC, CCTV Setup)

a. Website Design / Development

  • 50% advance is non-refundable once the project is initiated.
  • The remaining balance is due upon design approval and before deployment.
  • If cancelled before initial draft submission, refund may be processed after deducting consultation/setup charges.

b. Hosting, Domain, Email Services

  • These are prepaid services. Once purchased or registered, no refund is possible.
  • If there is a technical issue from our end and not resolved within 7 days, a prorated refund may be issued.

c. AMC / Maintenance Contracts

  • Annual Maintenance Contracts are non-refundable after commencement.
  • Cancellations before start may be considered on a case-by-case basis.

3. Product Sales (e.g., via AncoMart)

If physical or software products are sold via AncoMart.com, a separate refund policy will apply and be available on the AncoMart website.

4. How to Request a Refund

To request a refund:

  • Email us at info@sitpakzsolution.com
  • Include your name, invoice ID, service purchased, and reason for request
  • We will respond within 3–5 business days

5. Refund Processing Time

  • Approved refunds will be initiated via the original payment method
  • Processing may take 7–10 business days depending on your bank or gateway

6. Disputes

We encourage customers to contact us for resolution before raising a payment dispute with banks or gateways.

7. Changes to This Policy

We may update this policy as needed. Changes will be posted on this page with a revised “Last Updated” date.

8. Contact Us

SITPakz Solution (SSPL)
Email.: info@sitpakzsolution.com